Are you an enthusiastic and energetic Customer Sales Coordinator? Do you put the customer at the heart of everything you do and have a true passion to provide a second to none customer experience?

Then Scientific Laboratory Supplies (SLS) is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier of laboratory equipment, chemicals, and consumables.   

We have an exciting opportunity for a Customer Sales Coordinator to join our innovative and fast-paced business on a permanent basis. You will have a 'can do' attitude who can hit the ground running and be a successful contributor to a rapidly growing company.

Job Summary:

As a Customer Sales Coordinator you will be managing a portfolio of customers, you will have the opportunity to build good relationships with those customers which will also allow you to be reactive to issues before they become a problem.  Providing excellent customer service should be a passion of yours, where you love to go the extra mile and take huge amounts of pride in your work.

Key responsibilities:

• Delivering second to none customer service to the customers, dealing with a wide range of day to day queries around, orders, products and returns.
• Communicating clearly and working closely with your Sales Manager.
• Build and develop strong relationships with internal stakeholders to ensure customer needs are met.
• Handling customer calls and emails in relation to orders, delivery and general enquiries.
• Ordering processing and fulfillment for assigned customers.
• Processing customer returns

The Ideal Candidate:

• A passionate and enthusiastic Customer Sales Coordinator who enjoys problem solving and dealing with challenges, whilst delivering exceptional customer experience.
• Committed to providing an outstanding customer journey.
• Ability to thrive in a busy environment.
• Great attention to detail.
• The ability to keep calm under pressure and be able to priorities and reprioritise your day.
• Being able to work on your own initiative is essential as you will be largely managing your own workload, it is key you are a team player to muck in and support your colleagues at busy times.
• Excellent communications skills and enjoy dealing with all levels of people, both internal and external stakeholders.
• Ability to think on your feet in a fast-paced environment.

About us:

SLS are the UK’s largest independent supplier of laboratory equipment, chemicals and consumables. Because of our independence, we have a unique approach to sourcing and supplying the highest quality, best value products and brands. Supplying to a wide range of sectors, provides a diverse and interesting customer base as well as providing countless opportunity to grow and expand.

With customers all over the UK, we are a stable and growing company who have an excellent reputation in the market.  We proudly supported the NHS and scientific community over the course of the Pandemic as well as supporting the education sector with vital supplies to be able to aid teaching for children affected by school closures. 

We are passionate about our people and have developed a strong team dynamic who are welcoming and supportive of new individuals joining the company with a brilliant management team to support you as your find your feet in the role.

We are also proud to be a Living Wage Employer and committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:

• Competitive salary 25 days annual leave plus Bank Holidays
• Company NEST pension
• Enhanced Maternity and Paternity leave
• Small, friendly, and sociable teams with staff events
• Company profit bonus schemes
• Tram2work and Cycle2work schemes
• Career opportunities for development and progression Work life balance – we work Monday-Friday to serve our customers

Scientific Laboratory Supplies Ltd

Campbell House

M8 Business Park

Newhouse

ML1 5SB

or click here to contact us.

Are you an experienced and self-motivated Field Service Engineer? Do you put the customer at the heart of everything you do and have a true passion to provide a second to none customer experience?

Then C&M Scientific– part of Scientific Laboratory Supplies (SLS) is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier and service provider of laboratory equipment.   

Job Summary:

This is a full-time field-based role, supporting customers across Manchester and surrounding areas. You will be on the road 4 to 5 days per week, with occasional overnight stays required.

Being an experienced Mechanical/Refrigeration or Electrical Engineer and based from home, you will travel to your customer appointments, delivering excellent customer service at all times. 

You will be tasked with the installation, repair, and maintenance of laboratory equipment to schools, universities, hospitals, and other laboratory environments. You will work closely with your fellow Field Engineers, supporting them with projects and maintaining great communication with the service administration team.

We will supply you with the tools and test equipment you require as well as a company vehicle in order to fulfil your role to the very highest standard.  Previous experience working within a similar industry would be beneficial, although full training will be provided.

The Ideal Candidate:

• Relevant qualifications or equivalent experience.
• Be able to Coordinate your own work schedule with a proactive approach and in a highly organised manner.
• Ability to trouble shoot analytically and problem-solve.
• Excellent verbal, written and communication skills.
• Assuring the highest level of Customer Experience to achieve customer satisfaction and loyalty.
• Producing and supplying timely and accurate reports of your activities to the customer and administration team: e.g. Electronic service/calibration reports and expense submissions.
• A strong team player, working remotely with the ability to connect with colleagues and management.
• Self-motivated, and ability to work under pressure.
• Full driving license required.

About Us:

As part of the SLS Group and a leader of onsite engineering support for laboratory equipment, C&M Scientific Ltd work with scientists and laboratory professionals, helping them stay productive and aligned to regulatory accreditation standards.

Our multi-disciplinary service and product range, combined with highly trained and experienced service/calibration engineers, administration, and Management teams, C&M Scientific Ltd are able to provide a one stop shop, from the supply of new laboratory equipment to installation, validation, calibration, ongoing maintenance and repairs.

Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:

• Competitive salary plus overtime  
• Company Vehicle, mobile phone and tablet
• 25 days annual leave plus Bank Holidays
• Company pension
• Private medical care scheme
• Enhanced Maternity and Paternity leave
• Small, friendly, and sociable team environment
• Company profit bonus schemes
• Career opportunities for development and progression

 

Manchester 

or click here to contact us.

Are you a passionate, high performing Sales Specialist with Life Science experience? Do have the ability to communicate at all levels and want to be part of a growing team to make a real impact?

Then Scientific Laboratory Supplies (SLS) is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier of laboratory equipment, chemicals, and consumables.   

Job Summary:

To keep pace with customer demands and the growth we have seen in 2022/23, we are recruiting a Life Science Sales Specialist covering the Midlands region on a permanent basis to join our innovative and fast paced business. This is a new role to support and expand the growth we have experienced in this territory.

We are looking for an experienced, hardworking, individual who is organised and methodical with a determined approach to network through large, complex organisations with the aim of growing and retaining existing and new relationships. You must be ready to give 100% at all times.

This role is field-based selling laboratory consumables, reagents and equipment aimed at Life Science research. There is an existing customer base which needs to be built upon and extended, so a technical Life Science background and Business Development skills will be essential to succeed. You will immerse yourself into the world of academia, research, biotech, clinical, pharma or industrial laboratory environments. 

Key Responsibilities:

• Achieve Sales and Margin target set by the company.
• Visit customers to promote and sell the SLS Life Science range.
• Provide technical and product support to the Sales Force and customers.
• Support the Field Sales Team with customer visits and demonstrations or any other required field/ remote selling activity.
• Provide customers with timely responses and quotations.
• Generate leads for key suppliers and provide regular feedback on open opportunities.
• Attend joint customer visits with key suppliers. Attend product training sessions hosted by key suppliers.
• Support Field Sales Team in key flagship accounts.
• Work with key suppliers and Field Sales Team to create territory plans, selling strategies and regional Marketing Promotions.
• Identify new business opportunities within the territory.
• Provide Monthly Report of activity, supplier meetings and open opportunities.
• Advise ‘Sales Manager - Life Science Products’ of new market trends in the Life Science sector.
• Manage and maintain CRM to capture data on activity, leads and actions.

The Ideal Candidate:

• Must live in/near Nottingham, Leicester, Birmingham, Warwickshire.
• Broad experience of selling Life Science consumables and equipment
• Strong technical knowledge of Life Science Research, including disciplines such as Molecular Biology and Cell Biology
• Strong commercial awareness
• Ability to manage own territory by identifying and capitalising on opportunities.
• Relationship builder.
• Strong negotiation skills.
• A team player who can work effectively with a range of internal stakeholders. Excellent communication skills both verbally and written.
• Able to prioritise workload and manage time effectively.
• Self-motivated and driven (goes beyond the “9 to 5”)
• Ability to motivate and influence others within the SLS Sales Force to sell Life Science products.
• Full UK driving licence is essential for this role, as you will be travelling around the region to your customers daily. 

About us:

SLS are the UK’s largest independent supplier of laboratory equipment, chemicals and consumables. Because of our independence, we have a unique approach to sourcing and supplying the highest quality, best value products and brands. Supplying to a wide range of sectors, provides a diverse and interesting customer base as well as providing countless opportunity to grow and expand.

With a Nottingham based Head Office, with customers all over the UK, we are a stable and growing company who have an excellent reputation in the market. 

We are passionate about our people and have developed a strong team dynamic who are welcoming and supportive of new individuals joining the company with a brilliant management team to support you as your find your feet in the role.

We are also proud to be a Living Wage Employer and committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:

• Competitive salary with commission
• Company car or Car allowance
• 25 days annual leave plus Bank Holidays
• Company pension
• Enhanced Maternity and Paternity leave
• Small, friendly, and sociable teams with staff events
• Career opportunities for development and progression

NO AGENCIES PLEASE

Scientific Laboratory Supplies Limited
Wilford Industrial Estate
Ruddington Lane
Nottingham
NG11 7EP

or click here to contact us.

We have a rare and exciting opportunity for a Business Sector Manager to join our innovative & fast paced business covering the UK.  In this role you will lead national sector strategy with autonomous ownership of key network relationships. Working closely with Regional Managers and other Business Heads this is a key role in delivering our company growth milestones.

Based anywhere within mainland UK within reason. The role will be largely home based with the expectation to visit key accounts and customer sites as and when required.

Job Summary:

Reporting to the Head of Business Sectors the successful candidate will maintain and expand current relatio

nships with existing biotechnology and pharmaceutical companies both directly and indirectly through membership networks and consortia. The major focus of this role (75%) is managing the growing business with Amici and Amici clients. 25% of time will be spent developing and looking for other Biotech and Pharma opportunities and networks.

This is a hybrid type role consolidating traditional, senior key account management activities, but also exploring business development opportunities and contract management. Day to day sales activities at these accounts will be managed by our extensive field-based Territory Sales Managers (TSM’s).

Key Responsibilities:

• Working closely with TSM’s you will facilitate and coordinate joint meetings paving the way for follow up sales activities in keeping with your overall sector strategy.
• Self-determining responsibility for overall national strategy leveraging on key contacts and professional procurement personnel and facilitating TSM access to accounts for them to sell.

The Ideal Candidate:

• Experience working with Biotech/Pharma customer sector is a must, ideally with additional experience and existing relationships at membership organisations. Examples of which: OBN, One Nucleus, Bionow and BIA.
• Scientific sales background ideally with sector responsibility or key account management experience.
• Relationship management with procurement personnel would be advantageous.
• Good understanding of how Amici operate: ideally with some interaction experience either with Amici themselves, or their member organisations.
• A practical lab-based background is preferred but not essential.
• Broad understanding of SLS as a distributor, our product portfolio and niche within the marketplace.
• Ability to communicate effectively internally and externally.
• Consultative approach with the ability to bring working groups and parties together.
• Self-motivated and self-disciplined.
• IT literate with experience of CRM and BI packages essential together with general Microsoft Office applications, especially Excel.
• Confident presenter.

A Full driving licence is essential as visits to customers sites and attendance at conferences/exhibitions across the UK are expected.

About us:

SLS are the UK’s largest independent supplier of laboratory equipment, chemicals & consumables. Because of our independence, we have a unique approach to sourcing & supplying the highest quality, best value products & brands. Supplying to a wide range of sectors, provides a diverse & interesting customer base as well as providing countless opportunity to grow & expand.

As the largest independent laboratory distributor in the UK this is an exciting opportunity to work with and learn from some of the best people in the industry.

We have offices across the UK, ROI and East Africa with our main office based in Nottingham. We are also part of the larger European group Dominique Dutscher making us the largest independent laboratory distributor in Europe.

It is an especially exciting time to join us as we have just moved into our new, purpose built 56,000 sq ft headquarters at Fairham Business Park.

We are passionate about our people & have developed a strong team dynamic who are welcoming & supportive of new individuals joining the company with a brilliant management team to support you as you find your feet in the role. We are also proud to be a Living Wage Employer.

Alongside our commitment to your professional & personal development, we also offer a generous benefits package including:

• Competitive salary with generous quarterly and annual bonus incentives linked to performance against sales targets.
• Car allowance / Company car
• 25 days annual leave plus Bank Holidays
• Company pension
• Enhanced Maternity & Paternity leave
• Small, friendly, & sociable teams with staff events Career opportunities for development & progression
  

Scientific Laboratory Supplies Limited
Wilford Industrial Estate
Ruddington Lane
Nottingham
NG11 7EP

or click here to contact us.